General Terms and Conditions for the Use of Easee Cloud and Apps Services (the “Easee Ecosystem”)
Easee Services may include, but are not limited to, mobile applications and/or websites (Easee Portal) operated by Easee. These Services include all features and functionalities, including but not limited to websites, user portals, mobile applications, Application Programming interfaces (APIs), content, and user interfaces, associated with Easee Ecosystem for electric car drivers and business partners, where users can manage charging processes of electric vehicles.
By registering for the Services (by creating a user account in the app or portal) and accepting this Agreement you enter into an agreement with Easee which allows you to use the Services as it is.
Thank you for choosing to install the Easee App/Installer App or create an account in our portal and thereby enjoy Easee Ecosystem (Easee cloud and App’s services).
3. Use of the Easee Services and its available services
To Use Easee Services, you (Partner or users of Easee Product) must create an account in the Easee app or portal. To be able to create an Easee account, you need a phone number, full name and an email address.
In order to use the Easee app’s services for managing the Easee Charging Robot (Easee Chargers) or Energy Monitoring (Easee Equalizer), it is assumed that you own an Easee Charging Robot or Easee Equalizer or want to use a professional charging site that manages Easee Charging Robots.
By using the services in the Easee Ecosystem, you get an overview of, and the opportunity to control how you use Easee Products. The Easee Ecosystem allows you to make use of free or paid services that may enable features such as:
- Configure and install Easee Charging robots.
- Automatic load balancing between the Charging Robot(s) and the home.
- Monitor your home’s electricity consumption through the Easee app.
- Start and pause charging.
- See charging status.
- Schedule and Smart charge,
- Adjust charging power and see your consumption history.
- Control and manage access to your charger.
- Easily add an Easee Key (RFID Key tag) to your account.
- Access support services within the app or portal.
4. Electronic communication
By accepting this agreement, you also agree that the agreement is entered into electronically. This also applies to future changes. Furthermore, you accept that based on this user agreement and services you connect to in the app, we communicate with you by e-mail, SMS and also send Push messages in the app. The Communication is strictly limited to update or change in the functionalities of Easee services.
5. Apps from third parties
6. Your responsibility
You will cooperate with Easee by providing such information and materials as Easee may reasonably require in order to supply the Services and ensure that such information is complete and accurate in all material respects.
You yourself are responsible for ensuring that the information you provide to Easee is up-to-date and correct. You are also responsible for ensuring that passwords and login details are handled securely.
In the event of the loss of your charging key or the mobile phone on which the application operated by Easee has been installed, you shall immediately notify Easee. We may then take measures to secure your data and, if necessary, block access to your account. If you do not give such notification and the charging key, Robot or the mobile phone in question remains in illegitimate use, Easee reserves the right to claim incurred losses as a damage from you in accordance with applicable law. For the sake of clarity, this clause does not constitute additional claims for damages against you as a consumer.
You agree that Easee retains all rights, title and interest (including all Intellectual Property Rights) in and to the Services, and all related or underlying documentation, technology, code, know-how, logos, templates, anything delivered as part of the support of other services, and any updates, modifications, or derivative works of any of the foregoing (all of which is deemed Easee’s confidential information) and that Easee reserves any licenses not specifically granted in this Agreement. You acknowledge and agree that you have no right to obtain a copy of the software behind any of the Services and that Easee has sole discretion to make updates, bug fixes, modifications, or improvements to the Services from time to time. Easee reserves the right to change or remove features of the Services from time to time.
The use of the Services is the sole responsibility of the User. The Services are supplied “as is” and may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.
All warranties, conditions and other terms implied by statute or law are, to the fullest extent permitted by law, excluded from the Agreement.
Nothing in this Agreement shall operate so as to exclude or limit either party’s liability to the other for death or personal physical injury arising out of negligence, fraud or fraudulent misrepresentation.
Easee shall not be liable concerning any subject matter arising from or related to this Agreement, the Services or regardless of the form of any claim or action (whether in contract, negligence, strict liability or otherwise) for; (i) any loss of profits, contracts, revenue, business, business opportunity, loss or corruption of data or recovery of data, goodwill, security breach resulting from a failure of a third party telecommunications and/or the internet, anticipated savings or revenue (regardless of whether any of these is direct, indirect or consequential); (ii) any loss or damage arising in connection with liabilities to third parties (whether direct, indirect or consequential); (iii) any matter beyond its reasonable control; and (iv) any indirect, incidental or consequential loss or damage whatsoever; or (v) damages in the aggregate for all claims in excess of amounts paid to Easee by the User or partner (hereunder during the 12-month period preceding the date on which the first claim arose), even if Easee has been advised of the possibility of such damages. These limitations are independent from all other provisions of this Agreement and shall apply notwithstanding the failure of any remedy provided herein.
8. Support Services
Easee offers Partner support through the Customer Excellence Team. Such support is available Monday to Friday within normal working hours. Easee will issue support guidelines to the Partner and may be subject to change, depending on the circumstances.
Unless otherwise agreed, the Parties agree that the Partner (Operator) shall provide and maintain all contact and dialogue with its own End Customers and that Easee Customer Excellence Team shall be second-line support only available to the Partner, not the End Customer.
For sites operated by Easee, we offer both first- and second line of support directly to end Users of our products. If You own Easee Charging Robot and need to contact Easee support for issues detailed in this Agreement, you should do so in writing a support request.
9. Data Protection
Easee and our Approved partners, collect and process data pertaining to you for the implementation of the contractual relationship pursuant to the provisions of the General Data Protection Regulation (EU/2016/679), known as GDPR, and other applicable national data protection legislation. Each party shall comply with its obligations under Data Protection Legislation in respect of personal data processed by it in connection with the Agreement and the Services.
Most of these data are provided by yourself in the Easee app/portal when you create your account and are generated when you use the service. Your unique identification number (Serial number), contact details, consumption details, and more, may also be transferred to Adyen for payment and invoicing purposes.
You have the right to access, change and delete your personal data as long as Easee has no legal obligation to keep the data. You can contact us about this at firstname.lastname@example.org.
Easee may use non-personal data collected in the provision of the Services to (i) improve the Services and its other products and services, and (ii) share statistical information with its partners.
10. Right to use the service
Easee is the sole owner of all rights belonging to the service and all material published in the Easee app/Portal. The Materials include, but are not limited to, text, data, apps, digital services, graphics, audio, images, typography, integrations and code, and all documents are distributed through the Easee App/Portal or on the Website.
11. Limitations in the service
Easee can, immediately and without prior notice, ban your access to Easee Services if public authorities require this or if it is necessary for technical, operational or maintenance reasons. This also applies in emergency situations, including in the event of serious threats to health, safety or the environment, natural disasters, war or war-like conditions, extensive strikes or lockouts, or in the event of a serious risk of sabotage against networks and services.
12. Contract term and termination
The agreement runs until terminated by you or Easee. We have the right at any time to terminate the agreement or block your access to the Easee services, for example if you have or are suspected of having used the Services illegally or have breached the agreement with us.
Regardless of which party terminates the agreement, you agree that, to the extent permitted by applicable law, we have no responsibility or liability to you, and that we will not refund any amount of money you have already paid. You can stop using the services at any time. If you wish to cancel and terminate your user account in the Easee App/Portal, please contact us by sending an email to email@example.com.
13. Changes to the agreement
We may from time to time make changes to the Agreement. Easee also reserves the right, at its sole discretion, to modify, remove, or add features and functionalities to the user app and the Easee Portal at any time. While we strive to notify you of any significant changes, it is the responsibility of the user to regularly review updates and features of the app and portal. By continuing to use the app and the portal after any such changes, the user signifies their acceptance of the updated or modified features. If you do not wish to continue using the Service under the new version of the Agreement or with other features and functionalities, you may terminate your Agreement by contacting us.
14. Choice of law and disputes
Disputes about the interpretation and/or application of this agreement must be settled according to Norwegian law by an ordinary court or other body that is considered competent under the law.
Last updated: 25.09.2023