Easee Pay Terms of Service
Last updated 01.03.2023
1. About the service
Easee Pay is a service provided by Easee ASA, Vassbotnen 23, 4033 Stavanger, org.no. 920 292 046 (“Easee”). It enables payment for EV charging from End Users to the owner of a charging site. The Easee Pay service does not include maintenance or repair of EV chargers, or the electricity used to power them.
The service is available for End Users through the mobile phone application Easee (“the Easee app”, “the app”).
Easee Pay is only available for Easee chargers. The chargers must be updated with the latest firmware version, have access to a stable wireless or mobile network and be connected to the site’s power grid. The Site Owner is responsible for these Easee Pay prerequisites.
1.1 List of definitions
Easee Pay service fee: a fixed sum per kWh.
End User: person charging an electric vehicle on an Easee Pay charging site.
EV: electric vehicle.
kWh: kilowatt hour.
RFID tag: an RFID (radio-frequency identification) tag is a small device that communicates with the charger. It enables the charger to identify the End User.
Site Owner: the legal entity that owns and is responsible for the chargers and the charging site on which Easee Pay is activated.
2. Terms of Service
2.1 About the terms
The Terms of Service consist of the terms in this document and the Easee Privacy Policy (jointly referred to as “the Terms of Service” or “the Terms”). In addition to the Terms of Service, relevant prevailing Norwegian statutory provisions apply.
By accepting these Terms, you enter into an agreement with Easee and the Site Owner, granting you the ability to use Easee Pay.
2.2 What is required to use Easee Pay?
All terms below must be fulfilled in order to use Easee Pay:
- You must have the Easee app on your phone. You can download the app from Play Store or App Store. The app can be used on mobile phones with iOS and Android operating systems.
- You must create a personal account in the Easee app using your e-mail address and phone number. We recommend that you use your private e-mail address.
- You must register a valid payment method for Easee Pay in the app.
- You need an RFID tag to start charging. The Site Owner is responsible for providing you with an RFID tag. You can use your existing RFID tag if you already have one.
3. Use of Easee Pay
3.1 Add RFID device
You must add an RFID tag in Easee app. When you add an RFID tag, it will automatically connect to your registered payment method.
3.2 Start charging
Start a charging session by plugging the charging cable into your car, then hold the RFID tag on the EV charger. The light on the charger will turn from white to green to indicate that charging is authorised.
3.3 Easee Pay service fee
The Easee Pay service fee is paid by you as End User. You pay a fixed sum per kWh consumed and reported from Easee chargers on which Easee Pay is enabled, with a monthly upper cap of NOK 59.00 including VAT. The total cost of a charging session is the sum of the electricity price and the service fee.
4. Payment and settlement
4.1 Payment service provider
Payments made with Easee Pay are processed by Adyen. Adyen is a certified payment service provider that encrypts and saves your payment details in a secure way. You can find out how Adyen processes your personal data in Adyen’s Privacy Policy.
4.2 Charging price
The price for charging on a site where Easee Pay is activated is set by the Site Owner. It is the responsibility of the Site Owner to inform you about the charging price on the site.
The Site Owner can choose between two price models:
4.2.1 Spot price model
Spot price follows the hourly electricity price for the electricity region in which the charging site is located. The Site Owner can add a fixed surcharge per kWh to the spot price to cover other electricity related costs, such as grid tariffs. The Easee Pay spot price model is based on Nord Pool rates. During weekends, Easee Pay uses Nord Pool preliminary prices.
4.2.2 Fixed price model
A fixed price per kWh consumed.
4.3 Price accuracy
The source of billing is transactions as reported to Easee from its chargers, including any inaccuracies in measurements as stated in the respective product sheets for Easee chargers.
A stable internet connection is required for the charger to continuously report energy readings during its time of use. When the internet connection is poor or broken, there will be fewer or no energy readings during a charging session.
This means that the accuracy of the spot price model is dependent on the stability of the charger’s internet connection. Without regular energy readings, missing data will be interpolated, and the final calculation may deviate from the spot price. In such events, Easee will not be liable for any discrepancies between the spot price and the charging price paid by the End User.
A stable internet connection is the responsibility of the Site Owner.
4.4 Pay per charging session
You will be charged for your energy consumption when a charging session ends. A charging session ends when the EV charging cable is disconnected from your vehicle. Easee Pay automatically collects the payment from the payment method you have registered in the Easee app.
It is your responsibility to ensure that the registered payment method is valid and that the account connected to the payment method has sufficient balance to cover the charging session.
Easee Pay does not process payments for charging sessions of less than NOK 2.00.
4.5 Payment overview and receipts
In the section “Charging sessions” in the Easee app, you can see details about your charging sessions, such as all charged amounts and any unpaid amounts. You can also download receipts for completed charging sessions.
4.6 Outstanding payments
If you have insufficient funds in your account or your registered payment card has expired, the payment will be unsuccessful.
You will be notified of unsuccessful payments and receive instructions for retrying the payment. You can retry the payment in your own time, but you will not be able to start another charging session until the outstanding amount has been paid.
If your registered payment card has expired, you must delete the card from the app to add a new, valid payment card before you retry the failed payment.
Suspension of charging will not relieve you from your obligation to pay the outstanding amount. If the outstanding amount has not been paid in full within 30 days, the Site Owner has the right to use the services of a debt collection agency.
4.7 Payment errors and reimbursements
You can contact Easee if you have been charged an incorrect amount, e.g., if the charged amount does not match the amount of kWh charged.
5. Deactivate Easee Pay
You can stop using Easee Pay at any time. When you delete your registered payment method, Easee Pay is deactivated for your user account. Your payment details will be deleted, except for records that Easee is, by law, obliged to keep. You will still have a user account in the Easee app. You can choose to also delete your user account and all associated personal data. Remember to download any necessary receipts before you delete your user account.
6. Easee Pay Support
You can contact Easee when you need help regarding charging, the charging site, Easee Pay or the Easee app.
6.1 Contact form
Online contact form for Easee Pay: easee.com/easeepayhjelp
6.2 Phone
Phone support opening hours are Monday to Friday, 09.00–15.00. Phone number: +47 52 99 38 61.
7. Data Protection
To enable the use of Easee Pay, Easee and Adyen, our payment service provider, collects, uses and stores personal data in accordance with the applicable data protection legislations, including the GDPR.
Most of these data are provided by yourself in the Easee app when you create your account and are generated when you use the service. Your unique identification number, contact details, transactional details, payment details and more, may also be transferred to Adyen for payment and invoicing purposes.
For more information about which personal data we collect, store and share with Adyen, please read Easee’s Privacy Policy. The Privacy Policy is part of these Terms of Service.
You have the right to access, change and delete your personal data as long as Easee has no legal obligation to keep the data. You can contact us about this at gdpr@easee.no.
8. Your responsibilities
8.1 Correct information
You are responsible for ensuring that the information you provide about yourself to Easee Pay in the Easee app is complete, correct and updated.
8.2 Keep details safe
Keep your login details safe. You are obligated to contact Easee Pay Support (see chapter 6) if you suspect that your account is being misused.
8.3 Lost or stolen mobile phone or RFID tag
If your mobile phone (with the Easee app installed) or your RFID tag is stolen or lost, you must notify Easee Pay Support (see chapter 6). We will then block the use of your account until further notice. Easee will not be responsible for any losses or damages if your devices are used by others to authorise and start EV charging.
8.4 Unauthorised use
If you suspect unauthorised use of Easee Pay or your connected RFID tags, you are obliged to immediately disconnect the RFID tags from your account, then contact Easee Pay Support (see chapter 6).
8.5 Legitimate use
When using Easee Pay, you shall not challenge barriers of a physical or electronic nature to gain access to information that you do not have the right to use.
You are obliged to treat the charger and associated infrastructure with care and caution.
You cannot use Easee Pay in breach of prevailing Norwegian law or in violation of these Terms. If you violate these Terms, Easee may ban your access to Easee Pay without prior notice.
9. Availability
Easee will strive to deliver Easee Pay as a stable and reliable service. Shorter stops for planned necessary technical maintenance will occur. The service may also be interrupted with unforeseen downtime because of events beyond the control of Easee. Easee will notify you in advance of planned downtime and as early as possible in the event of unforeseen downtime for Easee Pay.
10. Amendments to the Terms of Service
Easee can make amendments to the Terms without prior notice. The prevailing Terms will always be available at easee.com. If you do not wish to accept amendments to the Terms, you must deactivate Easee Pay. If you continue to use Easee Pay after the Terms have been amended, the amendments are deemed to be approved by you.
11. Unforeseen circumstances
Easee can, immediately and without prior notice, deactivate Easee Pay if public authorities require this or if it is necessary for technical, operational or maintenance reasons. This also applies in emergency situations, including in the event of serious threats to health, safety or the environment, natural disasters, war or war-like conditions, extensive strikes or lockouts, or in the event of a serious risk of sabotage against networks and services.
12. Liability
Easee Pay is supplied “as is” and may be changed, interrupted or discontinued at any time, without notice or liability. The use of Easee Pay is the sole responsibility of the End User.
Easee shall not be liable for any indirect or direct losses, damages, costs or expenses. This includes any damages for loss of use, loss of data or any price adjustments or variations from Easee arising from or relating to Easee Pay. Easee shall also not be liable for any acts or omissions from the End User’s failure to fulfil the obligations and responsibilities related to Easee Pay, regardless of the form of any claim or action.
All warranties, conditions and other terms implied by statute or law are, to the fullest extent permitted by law, excluded from Easee Pay.
13. Governing law
These Terms of Service are governed by Norwegian law.
