Easee United Kingdom & Ireland – Easee Glasgow, Easee London

We have arrived in Europe! Easee is changing the future of EV charging. Help us lay the core foundations for this amazing Norwegian Start-up in Europe.

Easee, the company behind ‘the world’s smartest Electric Vehicles (EV) charging robot’, is recruiting for a Partner Success Specialist  to join our organisation based in our Glasgow or London office. This fantastic hands-on role is ideal for an innovative, sharp thinking and driven individual accustomed to rolling their sleeves up and make great things happen.

 

What is in it for you?

  • A full-time contract
  • Competitive Salary
  • The possibility to buy shares
  • The chance to grow and be the best version of yourself every day
  • Work for and help build the fastest growing start-up in Norwegian history
  • Be part of the best business culture ever (people first)


What are you going to do?

  • Ensure that end customers and installers who contact Customer Excellence, by phone and email, get the best support experience they could have.
  • Handle installation technical inquiries and perform technical support for our customers via our CRM system or via telephone.
  • Reporting and registration of cases in CRM
  • Documentation, reporting and design of internal guidelines
  • Customer Feedback analysis and reporting
  • Actively influence and provide input on priorities in the roadmap in relation to known errors in the field or other improvement proposals
  • Ensure that installers have an efficient process when installing our products, and reduce friction when configuring Easee products. Follow up our installers and strive to be satisfied
  • Contribute to culture building and competence sharing in the Customer Excellence team. Assist other colleagues, and participate in training new ones. Both in products, work processes and technical information

 

What we think is a good match We look first and foremost for the person, the driving force and the competence. In that order. In addition, we have faith in you as It’s especially important for the role that you have very good communication skills, and practice our values in both oral and written communication. You are motivated by the opportunity to influence our “external face”, and are attracted by becoming part of a dynamic and vibrant organisation with a continuous focus on improvement – both professionally and personally.

  • Service-minded – you get a kick out of seeing that your own efforts lead to others having an easier everyday life
  • A good listener – you always put yourself in others ‘shoes, and quickly manage to create a great understanding of others’ situation
  • Self-motivated and curious – you love to solve challenges, and do not give up until you have found the reasons for them

Your background may include

  • Experience in customer services, 
  • Experience as an electrician, or within the electronics industry
  • Qualification in HNC electrical engineering or above 
  • Background in installation of EV chargers 
  • Experience within the EV industry is also a bonus
  • If you speak more languages than English, this is also a great advantage
  • Do not check all the boxes? We are still happy to accept your application! Describe in the application how you envisage that you and your skills can influence Easee and our Customer Excellence team.


About Easee

Easee’s vision is to shape the power grid and corporate culture of the future. By 2021, we want to sell 500,000 electric car charging robots. To date we have sold more than 130 000 chargers and integrated with more than 50 partners. Our long-term goal is 5 million units sold by 2025. We want Easee to be the ‘David’ and take on the ‘Goliath’ that is the energy sector. The journey there will be about digitisation of old energy infrastructure and it’s sure to be an amazing roller coaster. We’d love to share the experience with you!

Working at Easee

Is a blast. With us, it’s ‘People First’. All employees work actively to become the best version of themselves. We believe this is a recipe for creating a dream workplace with inspired employees who have an inner glow and are looking forward to getting to work. Not because they have to, but because they genuinely want to and because they realize that they are part of something bigger than themselves.

Our company culture is centred around the values of trust, openness, honesty, love, vulnerability and respect. Only by hiring people that genuinely care about lifting those around them, as well as improving themselves, can we make the impossible possible. We have strong visions and ambitions, but we are in no hurry and we do not take shortcuts. We hate to deliver something sub-standard and to compromise on customer experience and quality. It is the journey that is the goal, not the end result.

Recruitment Process

We will respond to your application within one workday and review your application as soon as possible. The process is simple: send us your CV (Elon Musk got his onto one page, maybe you could too?) and answer two questions, then if we think you have the right profile we’ll start talking to each other. First you speak with Kady (HR). If she is enthusiastic, you will talk to hiring team and Ross  (International Customer Excellence Manager and caretaker for this role)  And before you know it, you’ll be part of our cool company. Easee!

Please do not apply if

You want to join a streamlined business operation where you will be given predefined tasks, responsibilities and training. At Easee, roles and seniority are of secondary importance; we are all empowered and expected to get our hands dirty to contribute any way we can in the company’s success; this means getting involved daily in tasks that are beyond our role description, often outside of our comfort zone. And, although we promise you will find endless support and coaching in your efforts, your personal development also has to be initiated by you.

Any questions? Please contact Kady


The Easee Way

People first

We set high goals and ambitions and we don’t take shortcuts. To get there we need highly skilled, empathetic people who thrive seeing others succeed and who want to actively work to become the best versions of themselves.

We live by the mantra ‘people first’ and this is reflected in everything we do and every decision we make. We chose to create an empowering workplace where employees will always feel seen and heard and where they have the freedom to truly be themselves. We judge not on experience, but on potential and often say that we are looking for personality, passion and skillset – in exactly that order!

This is how we play our part in shaping the future of business culture and making the world a better place.

Our values

We use our values to guide our day-to-day operations. This allows us to create a safe environment where we take care of each other and help each other grow.

Our values:

  • Love
  • Openness
  • Respect
  • Trust
  • Vulnerability
  • Honesty
  • Humbleness

Life as a new employee

We will give you the freedom to structure your workday however you like, so you can focus on the tasks that are the most important to you.

You will be part of a team of committed, passionate and talented people who are working together to achieve something big. These people want you to succeed.

We also know how important it is to take care of both mind and body which is why we offer a range of activities including training and meditation to provide breaks and replenishment. After all, it’s not just cars that need to recharge their batteries!

Get to know your Colleagues

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Short about Easee AS

Easee was created in January 2018 by three entrepreneurs with a powerful vision of shaping the power grid of the future while becoming a pioneer for what a modern corporate culture should be. We started by creating the world’s smartest charging robot for electric cars and are now working to offer our customers an entire ecosystem that will give them a seamless experience from A to Z.